Yes — every guest receives a personalized consultation before any service. This allows your stylist to understand your hair history, lifestyle, maintenance preferences, and desired look. We believe clarity is luxury, so you’ll always know the plan before we begin.

Every head of hair is unique, and our services are fully customized.
Your investment varies based on:
• Hair length, density, and texture
• Current condition and color history
• Time and techniques required
• Stylist expertise level
You’ll always receive a clear, transparent price estimate during your consultation — no surprises.

Yes — we are proudly team-based, which means you have access to the entire salon’s talent.
You are always welcome — and encouraged — to see any stylist whose schedule, specialty, or vibe best fits your needs at the moment.

There is no awkwardness, no guilt, and no “cheating” here.
Our stylists collaborate, support one another, and share guest notes so your experience stays seamless, consistent, and personalized — no matter who you sit with.

This is ideal for guests who:
• need flexibility with scheduling
• want different services from different specialists
• prefer to try a few stylists before finding their perfect match
• enjoy a variety of styles or techniques
Your comfort and confidence are the priority — and our entire team is here for you.

Absolutely — all hair is welcome here.
Our team is trained and experienced in working with every hair type, including:
• Natural hair
• Coily, kinky, and tightly textured hair
• Curly and wavy patterns
• Relaxed hair
• Fine, straight, or dense hair
• Multi-textural and ethnic hair types

We believe luxury is inclusive.
Every guest deserves expert care, modern techniques, and an experience that feels both elevated and at home.

If you have specific needs or past salon frustrations, let us know during your consultation — we’ll match you with the stylist who specializes in your texture and desired results.

We recommend booking 2–4 weeks ahead, especially for color and extension services. If you have specific date needs or upcoming events, reserving early ensures you get your ideal stylist and time.

At THE LOFT @ la novita salon, each reservation is thoughtfully reserved especially for you. Our team dedicates time, preparation, and resources to ensure every guest receives an exceptional experience.

We kindly request at least 24 hours' notice if you need to cancel or reschedule your reservation. This allows us the opportunity to offer that reserved time to another guest.

Reservations canceled with less than 24 hours' notice are subject to a cancellation fee of 50% of the scheduled service(s). Guests who do not arrive for their reserved time without notice ("No Show") may be charged up to 100% of the scheduled service(s).

Cancellation and No Show fees are the responsibility of the guest and must be paid in full before future reservations may be reserved. A valid credit card is required to secure reservations and may be charged in accordance with this policy.

We understand that unexpected circumstances can occur. Requests to waive cancellation or No Show fees due to extenuating circumstances will be reviewed on a case-by-case basis and are granted solely at the discretion of salon management.

By reserving your visit with THE LOFT @ la novita salon, you acknowledge and agree to this Cancellation & No Show Policy.

Thank you for your understanding and for respecting the time reserved especially for you. We appreciate the opportunity to create an exceptional experience during every visit.

Absolutely. Our Signature Blowouts and styling sessions are perfect for events, nights out, or simply treating yourself. They can also be added to color services for a complete finish.

No stress — we got you.
Use our “Find Your Perfect Stylist” Questionnaire or contact our guest services team for guidance. We’ll match you with the ideal stylist based on your hair goals, lifestyle, and the type of experience you prefer.

Yes. Our stylists specialize in premium, natural-looking extensions that add fullness, volume, or length. A consultation is required to determine the best method, color match, and investment for your goals.

We specialize in low-maintenance luxe — balayage, grey blending, tone-enhancing glosses, and cuts that grow out seamlessly. During your consultation, tell us your lifestyle and we’ll guide you to the right service and stylist.

Absolutely. Your stylist will curate a simple, effective routine tailored to your hair needs and lifestyle — no overwhelm, no unnecessary steps.

Your experience matters to us. If something doesn’t feel right, please contact us within 7 days so we can make adjustments. We stand behind our work and are committed to ensuring you love your hair.

Yes — gratuity is always appreciated, though never expected.
At this time, we kindly accept cash-only gratuities.

This helps ensure your stylist receives the full amount directly and allows us to keep our service pricing transparent and straightforward. If you’d like to plan ahead, we also have an ATM conveniently located nearby (Bank of America in the parking lot).

Your generosity never goes unnoticed — thank you for supporting our team.

To maintain a relaxing and safe environment, we kindly ask that only individuals with scheduled appointments attend.